Scope Creep

Allow me to speak on a topic of great concernThis is one of the hardest lessons that I’ve had to learn At the conclusion of this presentation, it’s my sincere hopeThat you’re adequately equipped to avoid creep in your scopeWhile helping our clients can be terrificWe don’t work for free, the proposal’s specificExamine the contract, folder 1.0It contains all the details that you’ll want to knowWhat it was that LJA had agreed to doFor a fee to be shared between me and youWhen a client calls and you pick up the phoneThey may try to ask you to throw them a boneConsulting the proposal is the very first stepIf it isn’t clear, discuss with your manager nextIt’s good to be helpful but not too muchClients don’t like change orders, add services and suchYour client might say, “C’mon, it’s fine.Help me out here, it’s just this one time.”Be careful, and do not fall for their trapEven if they say, “I need this ASAP!”We hold the answers, this is our jobWe cannot exist if we just get robbedWe will do the work, gladly in factIF there's a project number with a billable taskWe are professionals, paid for what's in our headsNot a drug store just handing out Marlboro Reds“Well this is all just common sense”, you might sayBut it's not always so obvious, this area can become grayIf the client is loyal we're inclined to go above and beyondNot so much that we charitably redesign their pondThis is why clear communication is so important up frontSo when you ask for more money you don't look like a…greedy personIf the client wants more, make sure they knowThe proposal tells them how far we are willing to go